WORKSHOP OF
THE FUTURE
Client: Porsche Cars NA
Role: User Research, UX Design
Team: Adah Griessbach
Duration: 14 Weeks
Workshop of the Future is an augmented reality based automotive servicing system that streamlines the acquisition of 3D printed specialty parts and tools for dealership technicians.
My responsibilities included user interviews, synthesizing user research, facilitating user testing, wireframes, visual design, and motion design.
BACKGROUND
PROBLEM SPACE
Porsche Cars North America has a growing need to rapidly produce one-off specialty parts and tools that are no longer in stock for their Classic Car Series. This is because dealership technicians have trouble acquiring necessary parts and tools onsite, resulting in a loss of time during servicing of older cars.
Under the current servicing system, Porsche technicians are wasting time and losing money.
To fix this, we were to conceptualize a system for 5-10 in the future that enables technicians to acquire 3D printed parts and tools as needed. We found that acquisition issues were rooted in poor communication in the dealership and uncovered an opportunity to streamline this dynamic along with the given task.
How can we define a workflow that streamlines communication and reduces servicing time?
GOALS
+ Design a system for 5-10 years from now that uses 3D printing to obtain and replace parts and tools
+ Define a workflow that streamlines communication and reduces servicing time
USER INTERVIEWS
KEY FINDINGS
We approached this project by asking our peers about their eating and cooking habits. We were curious as to why most recipe apps weren't catering to the "time sensitive student". We wanted to understand what their motivations, triggers and abilities are. We hoped to gain insight into the basic decision making process when figuring out what to eat.
We asked each person what some of their motivating factors are in determining what to eat and ranked the results on a scale of 1-5, 5 being the highest.
+ Multiple lifestyle factors influence students' eating habits
+ Most students rotate around the same meals throughout the week.
+ Users would rather explore and try new recipes in social settings
+ Using recipes means: more time spent going to the store, unfamiliarity with ingredients, and budget constraints.
+ Dietary restrictions are more common and complex than we initially thought
USER PERSONAS
CONCEPT SELECTION
As much as we enjoy scrolling through beautiful recipes on apps we almost never follow through. For one, we are always overwhelmed by how many ingredients we need versus how much we have available. Considering we also have a very busy schedule, we just don’t have the time to plan ahead to buy the necessary ingredients.
CONTENT STRATEGY
As much as we enjoy scrolling through beautiful recipes on apps we almost never follow through. For one, we are always overwhelmed by how many ingredients we need versus how much we have available. Considering we also have a very busy schedule, we just don’t have the time to plan ahead to buy the necessary ingredients.
RECIPES
+ Favorite recipes
+ View ingredients
+ Similar recipes
+ Create List
RECIPES
+ Favorite recipes
+ View ingredients
+ Similar recipes
+ Create List
RECIPES
+ Favorite recipes
+ View ingredients
+ Similar recipes
+ Create List
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap. So we explored a bunch of things that could act as channels of communication, as seen in the matrix and evaluated them compared to each other. Positive scores are good and negative scores are bad. As you can see, augmented reality concepts did the best.
Used Object Oriented method? Something about brainstorming. Get Adah's dramatic picture. Determined what the categories needed to be. Narrowed it down to 5 categories and blank subcategories.
Used Object Oriented method? Something about brainstorming. Get Adah's dramatic picture. Determined what the categories needed to be. Narrowed it down to 5 categories and blank subcategories.
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Insight
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insight
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inshgit
There a number of challenges designing for AR being a novice, insights during user testing.
DESIGN CHALLENGES
WHY AUGMENTED REALITY
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
DATA
VISUALIZATION
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
ESSENTIAL FEATURES
Show original wireframes and changes made-- explain the stuff and challenges...Talk about eye control
STATUS OVERVIEW
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
INFORMATION
PLACEMENT
DESIGN
LEGIBILITY
SCAN YO THING
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
SEARCH YO THING
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
HELP YOU WITH STUFF
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
VIEW JOB DETAILS
After determining gaps in communication, most critically between the tech and parts guy, we need something that would alleviate this gap.
PROJECTED IMPACT
Compared to Porsche’s current dealership system, our process will acquire parts/tools 80% faster with 60% fewer points of communication.